Frequently Asked Questions

For any order over 50€, take advantage of free shipping for European Union, and from 100€ for the rest of the world.

The delivery time depends on the delivery method chosen during the validation of your order. The average delivery time will be indicated when placing your order.

The available delivery methods will be offered to you upon validation of your order. We work with Colissimo, Fedex and DHL depending on the country of delivery.

In order to track your order, a tracking number will be sent to you by email once your package has been shipped. If you placed your order using a customer account, the tracking of your package will be available in your customer account, under "My Orders".

It is not possible to make an appointment in a store via our website. You can find out where your nearest sales outlet is by using our online Store Locator.

For US shipping, please visite our website us.memoparis.com.

For UK shipping, please visite our website uk.memoparis.com.

And from this website, we can ship to the following countries:

Spain (Santa Cruz de Tenerife), United Kingdom (Northern Ireland), Germany, Luxembourg, Spain (48 of 52 provinces), Netherlands, Austria, Portugal, Czechia, Poland, Slovakia, Slovenia, Hungary, Italy, France, Monaco, Belgium, Switzerland, Bulgaria, Croatia, Denmark, Estonia, Finland, Greece, Latvia, Lithuania, Sweden, Vatican City, Ireland, Andorra, Liechtenstein, Norway, San Marino, Bosnia & Herzegovina, Guernsey, Jersey, Moldova, Serbia, Cyprus, Malta, Cambodia, Hong Kong SAR, Indonesia, Malaysia, Philippines, Singapore, South Korea, Thailand, Morocco, Tunisia, Bahrain, Israel, Kuwait, Maldives, Oman, Saudi Arabia, United Arab Emirates, Iceland, Benin, Burkina Faso, Cameroon, Gabon, Ghana, Mali, Nigeria, Senegal, Togo, Bahamas, Cayman Islands, St. Martin, Trinidad & Tobago, Lebanon, Myanmar (Burma), Albania, Côte d’Ivoire, Niger, Dominican Republic, Martinique, Japan, Taiwan, India, Grenada, St. Vincent & Grenadines, Chile, Venezuela, Australia, Canada.

If you would like to modify or complete the delivery address for your order (i.e. zip code, street number, typo or additional information), we invite you to contact our Customer Care as soon as possible. Once your order has been confirmed, we cannot guarantee that it can be modified. However, we will do our best to accomodate your request.

When ordering online, you can enter a different address for delivery and billing.

If you cannot be present for the delivery of your order, we invite you to contact the carrier of your order (DHL, FEDEX and Colissimo) by indicating your tracking number.

You have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund for the product(s) ordered that were not satisfactory for you. Any product that is opened, damaged, used, bears marks, has been modified or is not returned in its original packaging is not subject to the right of withdrawal. Please note that personalized products can not be exchanged or refunded.

You have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund for the product(s) ordered that do not give you satisfaction.

Refund is made using the same payment method as the order, within a maximum period of thirty (30) days after exercising the right of withdrawal, subject to the compliance conditions mentioned above.

We will reimburse you for the full amount paid, including shipping costs. However, the return shipping fees are at your charge.

We will reimburse you for the full amount paid, including shipping costs. However, the return shipping fees are at your charge.

For safety and legal reasons, we will refund the money to the payment method used to make the purchase.

It is not possible to return a product purchased online to a store. You have 14 calendar days from the date of delivery to exercise your right of withdrawal and request a refund. To exercise this right, you must contact our client service: hello @ memoparis.com

For security reasons, we will refund the money to the same payment method used to make the purchase. You can contact our Customer Service to obtain an exchange of your gift if the 14-day withdrawal period is still pending. Please note that personalized products are neither exchangeable nor refundable.

Email us at: hello @ memoparis.com

Your feedback and questions are important to us. We may be busy preparing orders, but will get back to you as soon as possible. Please allow 24-48 hours during business days (Monday-Friday) for a response regarding questions about your order. For all other questions, we will get back to you as soon as possible.

If you wish to cancel or modify your order, please contact our Customer Service as soon as possible. Once an order has been submitted, we cannot guarantee that it can be cancelled or modified. However, we will do our best to accomodate your request. 

If you would like to modify or complete the delivery address for your order (i.e. zip code, street number, typo or additional information), we invite you to contact our Customer Care as soon as possible. Once your order has been confirmed, we cannot guarantee that it can be modified. However, we will do our best to accomodate your request.

Once your order has been confirmed, an order confirmation email will be sent to the email address you provided. If you have not received this email, check your spams. Please contact Customer Care if needed.

We sincerely apologize for this inconvenience. We invite you to contact our Customer Care by email at the following address upon receipt of your package: hello @ memoparis.com

We sincerely apologize for this inconvenience. We invite you to contact our Customer Care by email at the following address as soon as possible: hello @ memoparis.com

If you would like to obtain a copy of your invoice, please contact our Customer Care, with your order number: hello @ memoparis.com

We invite you to browse through our website catalog, select a category from the menu or click on our selection highlighted on the home page. Once you have selected your item, choose the size of your bottle, if applicable, and add it to your shopping cart by clicking on "Add to Cart". You can continue shopping by clicking on "Continue Shopping" or access your cart by clicking on "View Cart". Once in your cart, we invite you to select your samples and gifts if applicable. You can then proceed to the next step by clicking on "Finalize my order". We advise you to create an account on our site in order to have access to exclusive advantages.

Our website allows you to search or filter our perfumes by Collections but especially by olfactive families which will help you to make your choice if you already know what kind of fragrance you want. Moreover, if you have a favorite ingredient, you can indicate it in the search bar. 

But don't hesitate to contact our team at hello @ memoparis.com. They will be happy to help you find the perfume that suits you best or the ideal gift.

Each order is packaged in a branded, colored, and luxurios gift box (samples set and samples orders are not eligible). However, personalized messages are not yet available on our website.

When your order is validated and handed over to our carrier, you will receive an email with the tracking number of your order. You can also find this tracking number in your customer account. 

If you can't find the tracking number, please contact our customer service: hello @ memoparis.com

You will find on our site the products currently available online. Some items may be temporarily out of stock. If you cannot find the product you are looking for, please contact our Customer Service. 

 If you wish to send us a spontaneous application, we invite you to send us your resume accompanied by a cover letter at workingwithus @ memo-i.com

Thank you very much for your interest in Memo Paris. If you would like to apply to become one of our affiliates, please send an email to our customer service: hello @ memoparis.com

If you wish to have an epistolary relationship with Memo Paris, please write to the following address :

MEMO International SA

Memo Paris

12 rue du Lac,

1207 Geneva,

Switzerland 

Email us at: hello @ memoparis.com!

Your feedback and questions are important to us. We may be busy preparing orders, but will get back to you as soon as possible. Please allow 24-48 hours during business days (Monday-Friday) for a response regarding questions about your order. For all other questions, we will get back to you as soon as possible.

All the Memo Paris point of sales are listed in the following link : https://www.memoparis.com/pages/find-us

Please note that we also ship our fragrances worldwide. 

If you are interested in distributing and/or retailing Memo Paris products, please send an email to: hello @ memoparis.com. Our sales team will review your application. Memo Paris has a very selective distribution policy with many criteria to meet. Please note that only high-end department stores, specialized perfumeries and outlets with selected brands can qualify to become an authorized point of sale.

The Parisian fragrance house launched in 2007 by Clara Molloy and her husband John see fragrance as a journey, forging its identity around magical destinations and potent raw materials. This desire for travels to far-off places and encounters is the very reflection of the founding couples she the Parisian-Catalan poet, he the sporty Irish globetrotter.

Memo like memory. Like souvenir. Like sillage

"The Journey is the destination" is Memo's motto: the time of the journey is an integral part of the experience, it is essential for the encounter with beauty to occur. Creating a perfume is part of the same movement; it is also a matter of patience and high standards in order to achieve the desired olfactory landscape. It is faithful to this vision of beauty that Memo redraws the map of a sensitive world rich in emotions, by creating a unique olfactory world map.

To use your voucher code, simply enter it in the space provided in the summary of your order during checkout, then validate.

We are sorry to hear about this inconvenience. Most of the time the code doesn't work because you didn't follow the instructions.

If the code allows you to receive a free product, have you thought about adding the product to your cart so that it becomes free? Moreover, most of the codes have a minimum purchasing amount to be valid.

If the problem persists, please contact our customer service: hello @ memoparis.com

Our codes are not cumulative, you can only use one code per order. If you have several codes, choose the one you prefer.

The redeem voucher is sent to you by email after the validation of your order, around 2-3 days after the payment of this one. Remember to check your spam folder. If you do not receive your personal voucher code, please contact our Customer Service. 

The voucher received after ordering a discovery set is valid during 1 year from the date of receipt.

We're sorry you didn't receive your redeem voucher code from your last order. This code is usually sent by email shortly after your order is shipped. However, this email is sometimes automatically placed in your spam folder, so please check it. If you cannot find this email, please contact our Customer Service: hello @ memoparis.com

You can pay on our website with Credit Card, Visa, Master Card, Apple Pay and/or with a Paypal account. All payments methods are secured. Cards issued by banks outside France must be international cards. When paying by credit card, you will need to fill in the following information: card type / card number / expiration date / cryptogram number. 

Check payments are not accepted.

We take the security of our customers' bank details very seriously. All payments on our site are fully secured and protected.

The order is shipped after the payment method has been verified and the credit card authorization has been received. The order is paid in one time. In case of any product unavailability, our Customer Service will inform you and offer you the possibility to maintain or cancel your order.

In case of payment refusal, your order will be automatically cancelled. We invite you to verify the payment information provided. You can also contact your banking institution to find out why your card is not working. 

We only accept one payment method per order. If you wish to use several payment methods, we invite you to place several orders.

Custom taxes may be applied by our carriers during the receipt of your package. Please note that these potential extra charges are not include in your order.

You can pay your order in the currency of the site. We do not accept payment in any other currency. If you have any fees applied by your bank, they will be charged to you. 

In constant improvement of our customer experience, the coloring of some of our fragrances were reworked in order to be more uniform with the rest of the collection. Please note that the change in the color of the juice did not affect the smell, the long lasting and the wake of our fragrances.  

All the ingredient lists of our fragrances are physically available on the bottom of the box and on the sample cards. The ingredient lists are also available directly on our website, on all our product pages.

Memo Paris products are subjected to numerous and rigorous tolerance tests at all stages of development and meet the most stringent international standards, in order to eliminate any substance with allergenic or irritant properties. However, in the case of discomfort or intolerance, we invite you to contact our Customer Service. Consult a doctor if necessary. 

The amount paid for the samples is a processing fee, as mentioned on the product page. A processing fee of 8.50€ is charged for all orders under 50€.

If you wish to purchase a product that is currently unavailable on the website, you may be able to find it in a store. Please consult the Store Locator to find the nearest point of sale.

We are unable to authenticate your Memo Paris perfume Memo Paris based on the lot number or photos of the perfume. However, if you provide the name and place of purchase (or the name of the website), we can confirm whether the store is an authorized retailer of our fragrances, the confirmation of which guarantees an authentic fragrance purchase.

We are unable to authenticate your Memo Paris perfume Memo Paris based on the lot number or photos of the perfume. However, if you provide the name and place of purchase (or the name of the website), we can confirm whether the store is an authorized retailer of our fragrances, the confirmation of which guarantees an authentic fragrance purchase.

The shelf life after opening of our products is available on the label under the box and expressed in months. The shelf life of a Memo Paris product after opening is usually between 12 and 24 months (*there may be exceptions).

Keep your Memo Paris perfumes in the best possible way by following these tips:

- Keep the bottle closed until the first spritz  

- Store your perfume in a dark & dry place 

- Avoid storing your perfume in the bathroom

- Keep the bottle sealed when not in use

- Avoid excessive shaking of the perfume bottle

- Maintain a constant temperature

Memo Paris products are manufactured and tested to avoid the risk of allergy. However, we recommend that you perform a skin test before use: apply the product to a small area to test your sensitivity to the product. If a skin reaction occurs, discontinue use and consult a physician if necessary. 

In order to respect European standards and legal requirements, some reformulations may occur on some of our fragrances. Please note that no reformulations made on our fragrances have effected the scent, longevity, power and sillage of the perfumes.

At Memo Paris, we are here to accompany you in the look for you perfect fragrance journey. Please email us at: hello @ memoparis.com!

Want to discover more than one scent? Order the discovery set composed of the 7 most sought-after of the brand!

All the Memo Paris perfumes are made in France and follow the European cosmetic laws and regulations.

The vast majority of Memo Paris fragrances are vegan and we are working to make them all vegan in the future. Some of the fragrances contain non-vegan ingredients such as honey for example. But please do not hesitate to contact our team at hello @ memoparis.com to get more information about your fragrance. They will be happy to help and advise you. 

Memo Paris is taking a step forward in its commitment to the environment. The choice of a new packaging, made of 80% recycled paper and wrapped in organic cellophane, contributes to this.

At Memo Paris, none of our products, nor the ingredients that compose them, are tested on animals.  We follow the EU regulations in force.

The Memo Paris glass bottles are made in France. Our bottles are reusable and refillable, our refills allow you to refill and reuse your bottles over and over again!

Our fragrances bottles made of glass can be sorted and recycled as long as the caps are removed first. 

We invite you to create an account, which will allow you to :

- track your online purchases, consult your order history

- manage your personal information

- manage your subscription to our newsletter to follow our news

- access a set of personalized services

In order to place an online order, three options are available to you:

Option 1: use your already created customer account  

Option 2: create an account when ordering

Option 3: place an order as a guest

To create your customer account, go to the "My account" section, located in the top menu of our site. Click on "Create your account", fill in the required information and validate. A confirmation e-mail will be sent to the address you provided when creating your account. You can also add the selected products to your cart, then access your cart and click on "Create your account", fill in the required information and validate. A confirmation e-mail will be sent to the address you provided when you created your account.

For any questions relating to gathering and processing of your personal data by Memo Paris, please contact our data protection officer by email at the following address: hello @ memoparis.com

To reset your password, click on "My Account" and then on "Forgot your password? You will then be able to enter your email address to receive a message to reset your password.

We invite you to double check the entered email and password. If you forgot your password, click "My account" then "Forgotten password?". You will then enter your email address to receive an email allowing you to reinitiate your password. 

 To access your order history, connect to your account on the Memo Paris site and consult the "My orders" page.

Please rest assured that Memo Paris attaches great importance to the protection of your privacy and the data collected is necessary for the management of orders.

In accordance with strict regulations, in particular GDPR, you have the right to access and rectify your personal data, as well as the right to request its erasure, to oppose its processing for legitimate reasons and to obtain its limitation or portability to the extent that this is applicable. You can find all the information concerning our Privacy policy as well as the methods of exercising your rights in terms of personal data on the following pages:

- Privacy Policy

- Terms and Conditions

For any questions related to the collection and processing of your data by Memo Paris, you can contact by email our data protection officer at the following address: hello @ memoparis.com

By subscribing to the Memo Paris newsletter, you will be among the first to be informed of new products, events, and news from the Maison.

In order to subscribe to our newsletter, we invite you to fill out your email in the registration form via the "Newsletter" section, located at the bottom of our website or to create a Memo Paris account.

You can unsubscribe from Memo Paris newsletters by clicking on the hyperlink "To unsubscribe from our newsletters, click here". The link is located at the bottom of all newsletters.